The phone rings hardest exactly when the room is fullest, and every call taken is a table not being served. Our agent takes the booking, answers the question, and lets your staff stay with the guests in front of them.
Delivered the moment the call ends, with the recording and a one-line summary attached.
Covers, date, sitting and contact number captured and confirmed, so the pass sees the table before service rather than after.
Friday at seven is many callers at the same moment. Every one is answered rather than queued behind whoever picked up first.
Opening hours, parking, the set menu, whether the kitchen is still on, whether you take walk-ins — from what you gave it, not from a guess.
Allergies, high chairs, step-free access. Captured on the call and attached to the booking, so nobody finds out at the table.
Twelve of them, switching mid-sentence, which matters more on a phone line than anywhere else in hospitality.
Confirmation the day before, and an outbound call for a large booking that has not confirmed — the covers you were going to lose anyway.
We will tell you what they were worth in covers, and what it would take to answer every one.