A patient who cannot get through does not leave a voicemail — they ring the clinic down the road. Our agent picks up on the first ring, answers from what you gave it, and books a confirmed slot with the right consultant.
Delivered the moment the call ends, with the recording and a one-line summary attached.
Every doctor connects their own Google Calendar. The agent reads that consultant’s real availability mid-call, books a confirmed slot, and texts the patient before they hang up.
Cardiology, orthopaedics, radiology, billing. The caller says why they are ringing and lands in the right place — or gets booked without being transferred at all.
It does not interpret symptoms and does not suggest medicines. Anything clinical becomes an appointment with the doctor, which is the only safe answer a front desk can give.
A deterministic check sits in front of the conversation. A caller describing an emergency is told to go to the emergency department or call an ambulance, immediately, and booking stops.
Push patients and prescriptions to us, or let us read them live. Your system keeps its authority — we never become a second record you have to reconcile.
Timings, departments, consultants, fees, preparation instructions. It answers from those, and says honestly when a question falls outside them.
We will tell you how many were patients trying to book, and what it would take to answer all of them.