Privacy Policy

VaaniYantra (“we”, “us”) provides AI voice and messaging agents for businesses. This policy explains what we collect, why, and the choices you have. It applies to vaaniyantra.com and all VaaniYantra services, including phone-call handling and WhatsApp messaging.

Information we collect

Account data — name, email address, organization details, and sign-in credentials (or your Google account identity if you sign in with Google).

Business content — knowledge-base documents, FAQs, agent configurations, and appointment data you or your team upload so your agents can answer questions and book appointments.

Call and message data — when your customers call an agent or message it on WhatsApp, we process audio, transcripts, message text, phone numbers, and call metadata (time, duration, outcome) to deliver the service and show you call history and analytics.

Integration data — if you connect third-party services (Google Calendar, WhatsApp Business, Twilio, payment providers), we store the identifiers and tokens needed to operate those connections.

How we use information

We use data solely to operate and improve the service: answering calls and messages with your configured agents, booking appointments, sending confirmations and reminders (SMS/WhatsApp), billing, support, and security. We do not sell personal data, and we do not use your customers’ conversations to advertise to them.

WhatsApp and Meta platform data

When a business connects a WhatsApp number through Meta’s Embedded Signup, we receive and store the WhatsApp Business Account ID, phone number ID, and an access token, and we process inbound and outbound WhatsApp messages on that business’s behalf. This data is used only to provide messaging features to that business, is handled in accordance with the WhatsApp Business Terms and Meta Platform Terms, and is deleted when the business disconnects WhatsApp or deletes its account.

Sharing

We share data only with processors needed to run the service — telephony (Twilio), speech and language models (Google Cloud, Google Gemini), messaging (Meta/WhatsApp), payments (Cashfree), and hosting — each bound by their own data-processing terms. We may disclose data if required by law.

Retention and deletion

We keep data while your account is active. You can delete individual documents, agents, or connections at any time from the dashboard. When you delete your account (or request deletion at info@vaaniyantra.com), we delete your organization’s data within 30 days, except records we must keep for legal or billing reasons. See our data deletion instructions.

Security

Data is encrypted in transit, access tokens and secrets are stored encrypted, and access to production systems is restricted to authorized personnel.

Your rights

You may access, correct, export, or delete your personal data. Business owners are responsible for informing their customers that calls and messages are handled by an AI agent where required by local law.

Contact

Questions or requests: info@vaaniyantra.com.