Refund & Cancellation Policy

This policy explains how cancellations, refunds, and billing disputes work for VaaniYantra. It supplements our Terms of Service.

How you are charged

VaaniYantra is billed by usage, in Indian Rupees (₹). You pay a single per-minute rate for the minutes your agents actually spend on calls, invoiced after the end of each month. There is no subscription fee, no minimum and no advance payment, so there is nothing to cancel and nothing held on account. The rate that applies to you is shown on Settings → Billing in your dashboard, alongside the minutes recorded so far this month.

Nothing is charged before the service is delivered: a minute is only billable once the call has happened and been recorded in your call log, which you can inspect at any time.

Monthly plans (existing customers)

Some accounts opened before August 2026 are on a monthly plan we no longer sell. Those customers keep that plan and its price for as long as they wish, and the rest of this section applies to them. Paid plans are billed monthly in advance through our payment partner, Cashfree Payments. Your dashboard shows which of the two arrangements applies to your account, and the date your current paid period ends:

• One month at a time. You pay for a single month and nothing is charged automatically. We remind you in the dashboard before the month runs out, and your plan continues only if you choose to renew.
• Automatic renewal. If you set up a recurring mandate (UPI Autopay, e-NACH, or a card standing instruction), the plan renews each month until you cancel. You receive a pre-debit notification before every renewal charge, as required by RBI rules.

Cancelling

You can cancel at any time from Settings → Billing in your dashboard, or by emailing info@vaaniyantra.com. On usage billing there is nothing to cancel in advance: stop placing calls, or ask us to switch your agents off, and the final invoice covers only the minutes already used. On a monthly plan, cancellation takes effect at the end of the current billing period — you keep your plan’s features and minutes until then, no further renewals are charged, and any payment mandate (such as UPI Autopay) is cancelled. In both cases your agents, call history, and settings are kept.

Refunds

Charges are for call minutes that have already been delivered, so they are generally non-refundable — and on a monthly plan we do not prorate partial months. We do issue a full refund when:

• you were charged twice for the same billing period (duplicate payment);
• you were charged but the subscription failed to activate on your account; or
• a billing error on our side charged you the wrong amount (refund of the difference).

To request a refund, email info@vaaniyantra.com from your account email with the payment reference. We respond within 2 business days.

How refunds are paid

Approved refunds are made to the original payment method through Cashfree. Refunds are initiated within 2 business days of approval and typically reach your account in 5–7 business days, depending on your bank or UPI provider.

Disputing a usage charge

Every billed minute corresponds to a call in your call log, with its date, duration and transcript. If you believe a usage charge is wrong, contact us within 7 days of the invoice and we will go through the call logs with you and correct any error. The same applies to overage on the older monthly plans, where minutes past the plan’s allowance are billed at that plan’s overage rate after the month ends.

Contact

Billing questions, cancellations, or refund requests: info@vaaniyantra.com. See also our contact page.