Data Deletion Instructions

You can delete your data from VaaniYantra in any of these ways:

1. From the dashboard — sign in and delete individual agents, knowledge documents, phone numbers, consultations, whole patient records, or connected services (including disconnecting WhatsApp, which removes the stored WhatsApp Business Account connection and token). Deleting a patient is available to Admin and Owner roles.

2. By email, for anything else — closing your account or erasing your organization entirely are handled by our team rather than a self-service button. Send a request to info@vaaniyantra.com from the email address on your account. We acknowledge within 7 days and complete deletion within 30 days, then confirm what was removed. Records we are required to keep for tax or legal reasons — invoices, for example — are retained for the statutory period and no longer.

If you interacted with a business’s agent as a customer (by phone or WhatsApp), contact that business to request deletion, or email us and we will route the request to the business that controls the data.